FAQs

SHIPPING

Q: How long does shipping take?

Standard shipping typically takes 5-7 business days. Expedited shipping options will have a faster delivery timeframe displayed at checkout.

Q: Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping rates and estimated delivery times will vary depending on your location.

Q: What happens if my order is incomplete?

In the rare case of an incomplete order, we'll issue a credit note valid for 1 year.

RETURN & EXCHANGE

Q: What is your return policy?

We offer returns for credit note within 1 year if your item is not completely satisfactory.

Q: How do I make a return or exchange?

Please email us at customercare@veeralda.com with your concerns and photos of the item. Attach a picture of the front and back of the package you received.

Q: Who pays for return shipping?

Customers are responsible for courier charges on exchanges and returns.

Q: Can I return a COD order?

Yes, but there will be a ₹149 fee will be deducted from the initial COD charge.

Q: Are sale or discounted items replaceable?

Sale or discounted items are not replaceable.

SIZING & CUSTOMISATION

Q: How do I know what size to get?

We have a detailed size guide on each product page to help you pick the perfect fit. If you're still unsure, watch the video “How to measure your size perfectly”

Q: Do you offer customisation?

While we don't offer fully custom clothing, we encourage you to browse our selection. Customisation includes changes in the neckline, sleeve length, and size as per your fitting.

PAYMENTS

Q: What forms of payment do you accept?

We accept major credit cards, debit cards, and secure online payment methods.

ADDITIONAL NOTE

Due to our thorough 4-point quality check process, returns are uncommon. However, if there’s an issue, please don’t hesitate to reach out!

WhatsApp: +91 8826475802
Email Id: customercare@veeralda.com