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OUR POLICY

At Veeralda, we want you to love your new outfit! We understand that sometimes things don’t quite work out, so we offer hassle-free returns and exchanges.

  • For all pan India orders you can expect your orders to be delivered within 5-7 business days.
  • We offer international shipping to many countries. For all international orders the products will be delivered within 14-18 business days. Shipping rates and estimated delivery times vary depending on your location.
  • Customers have 48 hours from the date of delivery to return or exchange unworn, unwashed items with original tags attached. 
  • Styles on discounted price/sale are not eligible for return or exchange. These items will be marked on the product page and at checkout.
  • For pan India orders we ship returned items within 5-7 business days of receiving the product.
  • For international orders we ship returned items within 14-18 business days after receiving the products.
  • For international returns, customers need to pay additional shipping charges.
  • For Incomplete returns, we offer a credit note valid for 1 year.
  • Customers are responsible for covering courier charges on exchanges and returns.
  • Cash on Delivery (COD) orders will have an INR 149/- to and fro shipping charges deducted from the final refund. 
  • For all international refunds the amount will be refunded to the actual payment source within 14-15 business days.

HOW TO RETURN
  • Email us at customercare@veeralda.com with your order number and a clear
    concern description. Please include photos of the product and the front and back
    sides of the original packaging.
  • Once approved, we will respond within 24 hours – 48 hours. Please note, that
    customers are responsible for return shipping costs. 

ADDITIONAL NOTE
Due to our thorough 4-point quality check process, returns are uncommon. However, if
there’s an issue, please don’t hesitate to reach out!
 
WhatsApp: +91- 8826475802
Email Id: customercare@veeralda.com